Herndon, VA
water damage

Our water heater decided to break in the middle of the night and dump 50 gallons of water into our basement. My wife contacted Flood Doctor at 3 AM and to our surprise they were at our home that same morning. The water damage was taken care of that same day and over two weeks our basement was rebuilt looking better than before. We’ve now listed our Bethesda Maryland home for sale and we could not have been happier with Flood Doctors excellent five star service restoring our basement.

Had water coming into my condo from a unit above in Arlington. There was water damage everywhere, mostly in the ceiling and such a disaster. Looked for a restoration company and gave Flood Doctor a call and told them about my emergency. They said they could be there asap and work 24/7 to get me all patched up. Very happy customer here!

I don’t usually write reviews about service companies because it’s usually always a headache.I called our insurance for flood damage in my basement due to a foundation issue. Farmers referred us To flood doctor. They broke down the whole process from a-z. Frank was more than assuring and relieved me from all the stress. I couldn’t reccomend a better crew. We’re glad to have had Frank and crew on our side.

Found Flood Doctor on google from having the best reviews. Skeptical at first but they arrived within 30 minutes which was shocking since i called them at 10 pm on a Sunday night. They spoke to my home owner and insurance adjuster for me. They made sure everything was replaced. Place looks better than new. Glad I made the decision to use them. They saved me a lot of headache and made my insurance put me in a hotel for the entire time. Thanks again. - Noman

They came to my house and helped us with our flood problems. They know what they doing!!! Much appreciated to steve for doing an awesome job! Will recommend them to anyone who's looking for quick and awesome service for their flooded and water damage problem!

Awesome service!

Great services ! Reliable and qualitative .

Steve is the man...if he can't do it, no one can. Seriously, he's awesome, smart and very resourceful!!!!

found flood doctor while looking for a flood restoration team near me. Flood doctor arrived ready to help. they took out the water from our basement from today's rains and placed equipment to dry. friendly staff. fair prices. thanks

Can't begin to say how great this company is being. Had severe water damage happen on4/29/17 called them & they were there promptly & immediately assessed the situation & started to work. Would highly recommend them.😊

Our basement flooded this past winter due to a pipe freezing and bursting. We were out of town and by the time we got home two days had passed and our basement had turned into a pool. We called Flood Doctor and they were on the scene in no time.Their backend staff was very well organized and worked with my wife and I to schedule all the different times they would have to come and go over the next month. Our entire basement was demolished and restored in just 30 days.They also helped us with insurance company paperwork and red tape. The office staff was well prepared when it came to providing our insurance company what they needed. A dropbox file was created and all their daily readings and work-logs were updated for the adjuster to see. He never had to bother us and ask for pictures or measurements.I will include some pictures for reference.

The short version: I cannot say enough good things about Frank, his team, and my experience with Flood Doctor. Given the nature of when you'd need a crew like this to come into your home, you're already in a pretty vulnerable place--this team truly made me feel like everything was going to be OK, and the work they did made absolutely sure that I will be! If you're in the same place that I was, dealing with a water/structural disaster in your home and wondering which of these services to use, just stop looking now and give them a buzz. You will be so glad that you did.Now, if you want the TL;DR version:The toilet line in the apartment above mine leaked into my ceiling, and eventually into my walls, culminating in it all coming down all over my carpet, sofa, etc.Frank came out within 45 minutes of my contacting someone at Flood Doctor to do an assessment. He was genuinely caring, professional, transparent, and detailed about how he was doing his assessment and the potential work that would need to be done. I think that's worth stating the estimate was extremely reasonable and incredibly detailed. The best part was, they could also start the same day - the day before Thanksgiving.When the crew arrived, they were all as respectful and thoughtful as Frank had been. I had told him that I was planning to haul my sofa and coffee table to the dumps later that day, and asked if they could help me move it out to the driveway in the meantime. They did that--and then Frank offered to have his crew haul it, since they had extra room and they would be going there anyway--no extra charge. That was one of the many examples during my experience working with Swift that was maybe a "little" thing, but it goes a long way when you're already dealing with such a rotten situation in your own home. The crew worked super quickly and cleanly, and were as undisruptive as a crew of people tearing up ceilings and floorboards could possibly be.The machines ran for three days inside of the dust tent that they built, and just before they were scheduled to be removed, I found that the leak from the ceiling that caused the whole mess was still happening! Frank arrived at the same time as my landlord (who I had informed) and the upstairs tenant (whose toilet was causing the problems)--but before the plumber. He immediately offered to leave one of the fans with me until the plumber could come, since there was bound to be a bit more leaking before they could fix it. He very sternly but respectfully educated both my landlord and the upstairs tenant about exactly what needed to be done, and why, and that they needed to do it as quickly as possible (communicating the impact and seriousness of this situation to my landlord had been a struggle, and Frank was aware of this). The message got through, thanks to him!Flood Doctor incredible service assured my home will be clean and safe to live in.

Had a flood at our house today. Easter Sunday. We called several flood damage repair companies, Flood Doctor was the only company that said they could send someone over today. They just started the cleanup in our basement this morning. So far everyone we've met and spoken to from the company has been great. Will update this review if anything changes.

My apartment recently flooded after heavy rains which required emergency service to dry out my place at 11PM. After contacting a handful of companies in the DC area, I received a response from Al from USA Clean Masters. He came to my home, assessed the situation and explained my options. I agreed to go ahead and have blowers and dehumidifiers placed in my home for several days at a reasonable price. Al's service was prompt, professional and was respectful of my home.

Pasha and crew were amazing. Explained everything they did Andy why they were doing it. Removed water treated for the possibility of mold and treated for microbes. My family with strong allergies never had an allergic reaction or saw any mold. I would highly recommend them to anyone!

An old pipe burst & the water pressure leaked a lot of water to the kitchen damaging the floor and lower parts of the walls. Flood Doctor were very quick to come by in this urgent disaster. They opened up the floor parquet and walls to dry the insides. The workers were very professional and knew how to act fast. Will definitely hire again

While I was house sitting for my parents, a pipe had burst from the recent freezing temperatures and flooded the basement. Flood Doctor came in immediately and restored the room completely to its original condition all before my parents returned. Employees were professional and knew exactly what to do. I highly recommend using this company!

I contacted Flood Doctor to come to my home and performed water mitigation services due to a hot water tank leak in my finished basement utility/laundry room. My whole basement was flooded.When I first contacted Flood Doctor , the representative that I spoke to was so claming. They really took the time to hear my concerns and understand what I was going through. I was able to schedule services the same day, which was a huge relief. The technicians arrived within the estimated scheduled time frame. They inspected and took pictures of my basement. Due to the amount of damage caused by the flood, they were able to help move furniture/contents and remove the all of the damaged carpet/pad in my basement. Flood Doctor even hauled away all of the wet carpet and padding. Then drying equipment was set up. They monitored the equipment each day to assure they were not leaving any room for mold to growth.They then provided water damage remediation, including removal affected baseboards and sections of drywall. On the last day of services, the technician performed a final walk through of services for my basement.Every visit was scheduled around my availability and with professionalism. I would highly recommend Flood Doctor to anyone.

Very professional and expedited service. Exactly what I was looking for. They didn't try to over sell me or push services that I did not need. I had 3 other companies come to my house for estimates before ultimately choosing flood doctor. couldn't be happier with experience I had with both their office staff and their field techs.

Flood Doctor was called after heavy rains flooded our basement. They came out immediately and started working. They packed out everything and moved it out of the basement. After which they extracted all the water from our basement and placed equipment there for several days to dry everything. My mother and I were very pleased with the level of professionalism and responsiveness of the flood doctor crew.Their team at the office was also just as helpful when it came time for us to file an insurance claim. This being our 1st claim for our home we had no idea where to start. They documented everything and gave us everything that they knew our adjuster would want.If you are ever faced with a flood in your home, our family highly recommends using Flood Doctor of VA.

There was a pipe burst in my basement. The leak spread to every room and my carpet was completely ruined.I heard of Flood Doctor through a friend who recommended them for their exceptional, prompt customer service and proficiency in the field. I decided to go with them and was more than pleased with how knowledgable they were seeing as they always had an immediate response for any question or concern I had.They were able to extract all standing water and reinstall the carpet leaving it looking better than before the damages. Overall, they helped defuse a stressful situation with very professional expertise in a timely manner. I would definitely recommend them to anyone who is faced with similar damages.

We had a dishwasher overflow last month. The water leaked into our basement and into the adjacent rooms. We used flood doctor for the water damage mitigation and later for the repair work. They removed all the wet drywall, carpeting and hardwood floors. Installed fans and dehumidifiers to dry everything. After about a week they came back and replaced everything that was removed previously.The project manager that we dealt with, Pasha, was incredibly knowledgeable and helpful when it came time to deal with the insurance company. He took the time to review our policy without and gave us a folder with all the pictures and documents that the insurance company needed to reimburse us for the damages.